Frequently Asked Questions

Your guide to style, shipping, and everything GalaxyCon.

How long does shipping take for my apparel order?

Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed clothing with original tags attached. Please note that limited edition convention exclusives may be subject to final sale terms.

How can I ensure I order the correct size?

Each product page features a detailed size chart. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your garments sustainably produced?

GalaxyCon is committed to quality and ethics. We partner with manufacturers who prioritize sustainable materials and fair labor practices to ensure our fashion is both durable and responsible.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.